Refund policy

We want you to be satisfied with your purchase. If you’re not completely happy, you may return eligible items within 30 days of delivery.

To qualify for a return, items must be unused, in original condition, and in the original packaging. Proof of purchase is required.

To initiate a return, please contact us at rosethelolo@yahoo.com . Once your return is approved, we will provide instructions on how to send your item back.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we will cover the return shipping and offer a replacement or full refund.

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

Certain items are non-returnable, including final sale items, gift cards, and personalized product